In the case of a replacement we accept to change the item with the same model or another model as long as it is in good condition and within a period of 4 weeks, or alternatively a credit note can be issued for the value of the product.
If the item is damaged or faulty we will need to be notified within 7 days of delivery or collection & will handle the situation accordingly regarding the nature or the claim.
Credit notes can also be issued as a form of compensation in this regard.
We withstand the right to refuse to replacement, even if the customer is stating that the item is brand new.
If any fault develops with the product within a fair period of time the customer is to contact us either by email or phone on ——————– & ———————–
So that the matter can be handled sufficiently.
Tiptoes shoe store has the right to amend, add & remove any part of these terms & condition without notification. Paypal terms & conditions are applicable.
In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/